This policy applies to retail purchases from our online store (shopindia.clothclips.com). Wholesale and export orders are subject to separate agreed terms.
We want you to be satisfied with your purchase. If something is wrong with your order, we will make it right.
If you receive a damaged, defective or incorrect item, contact us within 7 days of delivery with your order number and photographs. We will arrange a replacement or a refund at no extra cost to you.
Unused items in their original, unopened packaging may be returned within 7 days of delivery. Return shipping for change-of-mind returns is the customer’s responsibility. Once we receive and inspect the item, we process an appropriate refund.
For hygiene and quality reasons, opened or used packs may not be eligible for change-of-mind returns, except where the item is defective.
Approved refunds are made to the original payment method, typically within 5–10 business days of approval, depending on your bank or payment provider. Shipping charges are non-refundable except where the return is due to our error.
You may request cancellation before your order is dispatched. Once dispatched, the returns process above applies.
Email export@clothclips.com or message us on WhatsApp with your order number and reason. We’ll guide you through the next steps.
Sinco Industries · 3rd Floor, 595, Gali Bazazan, Sadar Bazar, New Delhi – 110006, India · GST 07BGGPJ4437D1ZM
Email: export@clothclips.com · Phone/WhatsApp: +91 98102 02295
